For Immediate Release

October 12, 2020

LDI Returning to Lake Charles to Assist Policyholders Affected by Hurricane Delta

What: Information and Assistance for Residents Affected by Hurricane Delta

When: October 14 – October 17 from 10 a.m. to 4 p.m. each day

Where: Resident Resource Center, Henry Heights Recreation Center, 801 East School Street, Lake Charles, LA

The Louisiana Department of Insurance (LDI) Office of Consumer Advocacy and Diversity will be returning to Lake Charles for the re-opening of the Resident Resource Center to assist residents affected by hurricanes Laura and Delta. LDI staff will be providing information on filing insurance claims, rebuilding after the storm and answering consumer questions about insurance. Staff will be available to assist Wednesday, October 14 through Saturday, October 17. Assistance will be available between 10 a.m. and 4 p.m. each day.

Beginning Monday, October 19, LDI staff will be available Monday through Friday each week from 10 a.m. to 4 p.m. and on Saturdays from 10 a.m. until 2 p.m. for as long as there is demand for assistance with insurance questions.

The City of Lake Charles and the Louisiana Department of Insurance opened the resource center in September after Hurricane Laura. The resource center closed for several days because of Hurricane Delta.

Consumers can also call the LDI for assistance from the Office of Consumer Services at 1-800-259-5300 or

About the Louisiana Department of Insurance: The Louisiana Department of Insurance works to improve competition in the state’s insurance market while assisting individuals and businesses with the information and resources they need to be informed consumers of insurance. As a regulator, the LDI enforces the laws that provide a fair and stable marketplace and makes certain that insurers comply with the laws in place to protect policyholders. You can contact the LDI by calling 1-800-259-5300 or visiting