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Consumer Complaint Form - Welcome

You may use this page to submit a complaint to the Louisiana Department of Insurance. Please read and accept the Terms and Conditions below in order to proceed with submitting a complaint.

Watch a video on How to File a Complaint

Terms and Conditions

Before you begin, you should have the following ready (if applicable):

  • Your insurance card
  • Your insurance information including Claim Number, Insurance Company name, Agent's name, and/or Adjuster's name
  • Your policy information (Policy Number) and a description of your problem
  • Your claim number
  • Any electronic documents you would like to attach to your complaint (You will have the opportunity to attach documents once your complaint is successfully submitted)

What the Louisiana Department of Insurance can do for you:

  • Protect you by enforcing Louisiana’s insurance laws
  • Provide you with consumer information
  • Investigate your complaints against companies, agents, or adjusters

What the Department of Insurance cannot do for you:

  • Give you legal advice, act as your lawyer or interfere in a pending lawsuit
  • Recommend one insurance company, agent, or adjuster over another
  • Decide disputes based on who is negligent or at fault
  • Determine the facts surrounding a claim (that is who might be telling the truth in a matter when accounts of that matter differ)
  • Resolve a complaint if the only evidence is your word against the word of others

LDI Contact Information:

Web Site: http://www.ldi.state.la.us/
Phone: (800) 259-5300 -or- (225) 342-5900
Fax: (225) 342-3078
Address: Louisiana Department of Insurance
1702 N. Third Street
Baton Rouge, LA 70802
  -or-   Louisiana Department of Insurance
P.O. Box 94214
Baton Rouge, LA 70804-9214